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11/21//2010

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Fair Access Policy

To ensure fair Internet access for all HughesNet¬® subscribers, HUGHES¬® maintains a Fair Access Policy (FAP). This policy establishes an equitable  balance in Internet access for HughesNet subscribers. Hughes assigns a download threshold to each service plan that limits the amount of data that may be  downloaded during a typical day. A small percentage of subscribers who exceed this limit will experience a temporary reduction of speed.

Explanation:
The Fair Access Policy is straightforward. Based on an analysis of customer usage data, Hughes has established a download threshold for each of the HughesNet service plans that is well above the typical usage rates. Subscribers who exceed that threshold will experience reduced download speeds  for approximately 24 hours.

During this recovery period, the HughesNet service may still be used, but  speeds will be slower. Web browsing, for example, will be significantly slower than subscribers‚Ä™ normal browsing experience. Subscribers will return to normal  download speeds after the recovery period as long as they minimize their bandwidth-intensive activities. If they continue these activities during this  recovery period, reduced download speeds may continue beyond 24 hours.

¬ 

Threshold

¬ ¬ ¬ ¬ ¬ Home

200 MB

¬ ¬ ¬ ¬ ¬ Pro

375 MB

¬ ¬ ¬ ¬ ¬ ProPlus

425 MB

¬ ¬ ¬ ¬ ¬ Small Office

500 MB

¬ ¬ ¬ ¬ ¬ Business Internet

1250 MB

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